Partnered Services for Manufacturers
serving customers on behalf of our clients
Our Partnered Service Solutions are designed to help critical power equipment manufacturers that don't have their own service organization or have limited service resources. We provide customized partnered services to complement your existing support workforce capabilities or complete service operations outsourcing. We also partner with manufacturers that sell equipment or systems that require a UPS or other critical power equipment. We can supply the power equipment that meets your specifications, install it and provide ongoing support.
We have a nationwide team of service professionals that can help fill your service operations and coverage area gaps to provide prompt service delivery when and where you need it. Our predictable pricing and on demand delivery model ensures the lowest cost and maximum resource utilization. When you consider fully loaded internal costs for service operations resources, infrastructure, extended travel and factor in your internal workforce utilization, it's clear that CSA can deliver the most cost effective service delivery model.
Other benefits include:
- Having resources available to manage unpredictable spikes in service demand due to product recalls/upgrades
- Having resources available to meet the demand for revenue recognition and fulfilling installation timeline commitments when there’s a positive spike in product sales
- The ability to increase the geographic service coverage area when products are sold in low density areas
- The capability to transform service from a cost center to a profit center by increasing service product offerings and lowering field service labor and travel costs
Why Partner With CSA?
We’ve streamlined the complete service delivery process and incorporate all aspect of technical service operations and field service delivery to provide the most complete service outsourcing solution in the industry. Over the past 18 years, we have managed critical service delivery processes on our clients’ behalf with a commitment to operational excellence, innovation and world-class customer service.
Our nationwide service organization can leverage the backing of more resources and more experience to streamline the delivery of quality support services. Our service operations infrastructure and service delivery processes have been continually refined over years, across multiple industries. We understand the emerging service delivery trends and emerging technology that is necessary for the efficient delivery of quality technical services. When we identify efficiencies or process improvements that can lower costs, we act.
Growth that is maintainable and profitable is what most businesses are pursuing. And the opportunities for growth in many high tech equipment industry sectors are clear. As a service delivery partner, we establish a continuous improvement communication loop with each of our clients to communicate results, hone our deliverables and proactively prepare for future needs. We work with our clients to establish a clear roadmap so we are prepared to scale quickly and effectively.
Every client’s needs are unique. We provide flexible customized solutions based on our client’s needs and business objectives. We can complement your existing service resources or provide a complete service operations outsourcing solution. We provide a flexible managed solution, therefore it can be deployed for a one-time engagement or an ongoing partnership. We have the largest dedicated implementation team in our industry. We manage successful implementations by clearly understanding our customers’ needs, challenges, and requirements prior to designing the processes.
Quality is at the heart of all our operations. Whether it is a recall for a medical device or regular maintenance, our clients rely on us to deliver the best quality talent and services. We’ve invested in and operate on state-of-the-art service management, logistics, training and quality systems. Our quality system incorporates efficient workflow processes to ensure that all CSA associates are equipped to consistently deliver quality.
The key to growing a successful business over the long term is customer loyalty. Without loyal customers a business will eventually wither away and die. Great products can create customers, but it's excellent service that creates loyal customers. We're experts at delivering high quality service solutions that create and maintain customer loyalty. Our Customer Centric Service Delivery Model serves as the foundation of our ability to consistently deliver excellent service at an affordable price.
Some businesses treat service as a necessary evil and the cost of doing business. They view service as a cost center. However, we see service as a profit center that, if done right, can generate revenue and create loyal customers. We've helped many companies use service as a strategic growth engine that ensures long term business growth. We provide expert consultation and guidance to help our clients make this transformation.
It takes a significant investment for a business to create its' own service organization. And along with the investment comes a lot responsibility, hassle and financial risk due fluctuating cost and workload demand. Our fixed pricing model enables our clients to know their service delivery cost down to the penny. Being able to accurately predict service delivery cost results in simplified budgeting, predictable margins and elimination of all the risk.
To learn more about CSA's Partnered Services visit www.csa-service.com.